Refund Policy

Warranty

✔️ Our products come with a 2-day warranty covering factory defects.

✔️ To proceed with a warranty claim, you must provide your PandaVapor.ae invoice number.

Returns

✔️ Refund or exchange requests can be made within 2 days of purchase. After this period, the claim will no longer be valid.

✔️ To qualify for a refund or exchange, the item must be returned in its original, unused condition, with the factory packaging intact.

✔️ Items sold are non-returnable unless due to:

  1. Factory defects
  2. Packaging errors

Refund

Upon receiving your returned item, we will notify you via email to confirm its receipt. After inspecting the item, you will receive an email informing you of the approval or rejection of your refund request. If approved, your refund will be processed through bank transfer or, in certain cases, cash. If rejected, the item will be shipped back to your address.

Exchanges

Only defective or damaged items are eligible for exchange. To request an exchange for the same item, please contact us at [email protected].

Exclusion

The following are NOT covered by our warranty:

  • Tanks
  • Accessories (Coils, Batteries, Chargers, Replacement Glass, etc.)

Please note, the warranty covers only factory defects. Misuse, scratches, signs of dropping, or improper use of batteries/chargers will immediately void the warranty.

PandaVapor.ae is not responsible for:

  • Any kind of abuse or misuse
  • Dropping the device
  • Scratches or other damage
  • Force majeure events
  • Items opened by unauthorized parties
  • Products covered by another warranty
  • Products with repair attempts made by unauthorized personnel
  • Injuries of any kind resulting from product use
  • Damage or issues resulting from non-PandaVapor.ae software
  • Alterations or modifications to the product
  • Products with missing or defaced serial numbers

E-Liquids

No refunds or returns on e-liquids. Due to the subjective nature of taste, we cannot offer returns or refunds if you don’t like the flavor. Additionally, due to health and safety concerns, we cannot accept returns on e-liquids, even if they are unopened or sealed, unless an incorrect item was sent.

Indemnification

By using this site, you agree to defend, indemnify, and hold PandaVapor.ae harmless from any claims, damages, or legal costs, including attorney fees, arising from your use of our site.

Common Sense

Misuse or damage caused by a lack of understanding or improper use of a product is not covered under warranty. Vaping is a hobby, and it’s essential to research, watch reviews, and understand the specifications and capabilities of vaping devices before purchasing.